Terms & Conditions

• 1.1 We operate the website www.sustainapouch.com. We are Gastronomy Plus Limited, a company registered in England and Wales under company number 07031979 and with our registered office at Central Barn Claughton Business Park, Hornby Road, Claughton, Lancaster LA2 9JX. Our main trading address is our registered address. Our VAT number is GB 116 6238 25.
• 1.2 To contact us, please see our Contact Us page.

2. Our Products

• 2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
• 2.2 The packaging of the Products may vary from that shown on images on our site.
• 2.3 Please note all packaging supplied with the Product is for transportation purposes only. If packaging does arrive damaged in transit this will not warrant a return or replacement as it does not impact on the product itself.
• 2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
• 2.5 We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements.

3. Use of our site

• 3.1 Your use of our site is governed by our Terms of Service use. Please take the time to read the terms, as it includes important information which applies to you.

4. How we use your personal information

• 4.1 We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read the policy, as it includes important information which applies to you.

5. If you are a customer

• This clause 5 only applies if you are a consumer.
• 5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
• 5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are a business customer

• This clause 6 only applies if you are a business.
• 6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
• 6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

7. How the contract is formed between you and us

• 7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
• 7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
• 7.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.
• 7.4 All orders may be subject to further credit or security checks.
• 7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 13.7, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Our right to vary these terms

• 8.1 We may revise these Terms from time to time in the following circumstances:
• (a) changes in how we accept payment from you.
• (b) changes in relevant laws and regulatory requirements; and
• (c) changes in the nature and make-up of our business.
• 8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

9. Your right to return and refund

• 9.1 The risk in the Products shall pass to you on completion of delivery.
• 9.2 Title to the Products shall not pass to you until we have received payment in full (in cleared funds) for:
• (a) the Products; and
• (b) any delivery or insurance charges in respect of the Product.
• 9.3 Until title to the Products has passed to you, you shall:
• (a) hold the Products on a fiduciary basis as our bailee.
• (b) store the Products separately from all other goods and products held by you so that they remain readily identifiable as our property.
• (c) not remove, deface, or obscure any identifying mark or packaging on or relating to the Products.
• (d) maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery; and
• (e) give us such information relating to the Products as we may require from time to time.

10. Delivery

• 10.1 Wherever possible, we will deliver from our UK stock, but where this is not possible delivery will be made by the manufacturer directly. Deliveries are subject to our delivery charges as set out on this page.
• 10.2 Where your order will be delivered from our UK stock, your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
• 10.3 You are responsible for providing facilities for off-loading delivery vehicles.
• 10.4 Delivery will be completed when we deliver the Products to the address you gave us.
• 10.5 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises or our delivery agents’ premises, in which case, please contact us to rearrange delivery within 3 business days. If after 7 business days, you have not taken delivery of the Products, we may resell or otherwise dispose of part or all the Products and, after deducting reasonable storage and selling costs, account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
• 10.6 The Products will be your responsibility from the completion of delivery. We will only be held liable for damaged goods when signed for as 'received damaged'.
• 10.7 You must inform us of all damages and/or short delivery within one working day of delivery by sending an e-mail to by contacting our Customer Services telephone line.
• 10.8 You own the Products once we have received payment in full, including all applicable delivery charges.

11. International Delivery

• 11.1 Subject to the additional delivery charges we deliver to the countries listed on this page ("International Delivery Destinations"). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
• 11.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.
• 11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
• 11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

12. Price of products and delivery charges

• 12.1 The prices of the Products will be as quoted on our site from time to time in pounds sterling. We reserve the right to amend and revise the prices quoted. The prices in Euros on our website are indicative only prices and are not guaranteed as accurate. The prevailing currency is pounds sterling and when you place your order your purchase will be processed in pounds sterling.
• 12.2 We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system in pounds sterling. However, if we discover an error in the price of Product(s) you ordered, please see clause 13.7 for what happens in this event.
• 12.3 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
• 12.4 Unless otherwise stated the price of a Product excludes value added tax ("VAT") (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
• 12.5 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.
• 12.6 An insurance charge may be payable in addition to the price of the Products.
• 12.7 Our site contains many Products. It is always possible that, despite our efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Without limitation to the foregoing, please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

13. How to pay

• 13.1 You can pay for Products using a debit card or credit card. We accept the following cards: Visa, Mastercard and American Express. We also accept payment via PayPal and SagePay.
• 13.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card at the time of ordering.
• 13.3 We reserve the right to charge interest on late or overdue payments. If you fail to make any payment due to us under the Contract by the due date for payment, then you shall pay interest on the overdue amount at the rate of 4% per annum above Santander UK PLC's base rate from time to time. Such interest shall accrue daily from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.
• 13.4 You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies we may have, set off any amount owing by you against any amount payable by us to you.

14. Your liability for invoices if you are a business

• This clause only applies if you are a business customer.
• 14.1 If an order is placed by a partnership each of the partners is jointly and severally liable for payment of our invoices. If a company places an order, the directors will be personally liable (jointly and severally) for our charges if the company does not pay our invoices when they are due for payment. If an order is placed by a limited liability partnership each of the members is jointly and severally liable for payment of our invoices if the limited liability partnership does not pay our invoices when they are due for payment. If an order is placed by a corporation, society, unincorporated association, or trust ("organisation"), the executive officers/trustees of the organisation will be personally liable (jointly and severally) for our charges if the organisation does not pay our invoices when they are due for payment. In these circumstances we may credit original invoices and issue new invoices to any one or more of the liable parties. You are deemed to have expressly agreed to these terms once you have placed an order and signed the credit application.

15. Manufacturer guarantees

• 15.1 Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
• 15.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

16. Our warranty for the Products

• 16.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 17.2 or to those items excluded in clauses 17.3 and 17.4.
• 16.2 The warranty in clause 17.1 does not apply to any defect in the Products arising from:
• (a) fair wear and tear.
• (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party.
• (c) if you fail to operate or use the Products in accordance with the user instructions.
• (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
• (e) any specification provided by you.
• 16.3 Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plug and leads, hose connections and consumables are excluded from clause 17.1 and are warranted to be free from defect on delivery only.
• 16.4 Products marked 'No commercial warranty' are sold without any warranties unless otherwise stated.
• 16.5 Warranties for parts and labour under this clause 17 are valid in the UK mainland only.
• 16.6 Products reported faulty within the period specified in clause 17.1 may be repaired, replaced, or exchanged at our discretion.
• 16.7 We may at our discretion invalidate our warranty for any Product which has been or suspected to have been altered, tampered with, services, repaired or dealt with without our prior endorsement or approval.
• 16.8 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

17. Our liability if you are a consumer

• This clause only applies if you are a consumer
• 17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
• 17.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• 17.3 We do not in any way exclude or limit our liability for:
• (a) death or personal injury caused by our negligence.

18. Events outside our control

• 18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.
• 18.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
• (a) we will contact you as soon as reasonably possible to notify you; and
• (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19. Communications between us

• 19.1 When we refer, in these Terms, to "in writing", this will include e-mail.
• 19.2 If you are a consumer:
• (a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to sales@sousvidetools.com or by sending a letter to Central Barn, Claughton Business Park, Hornby Road, Claughton, Lancaster LA2 9JX. Alternatively, please contact our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
• (b) If you wish to contact us in writing for any other reason, you can send this to us by e-mail to sales@sousvidetools.com or by pre-paid post to Gastronomy Plus Ltd at Central Barn, Claughton Business Park, Hornby Road, Claughton, Lancaster LA2 9JX or. You can always contact us using our Customer Services telephone line.
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